December 14, 2007

Crap user experience with talktalk’s new webmail application

Filed under: Rants — Joe Brewer @ 7:42 pm

Having used talktalk’s new webmail application for a few weeks now, I can honestly say it gives a bad user experience.

Their old webmail application was very simple, straightforward and very fast. There was a choise of different interfaces you could choose from which where dependent on your choise of browser. I always choose the simple interface as it was easy to use and very fast, but there were options for slicker interfaces that used AJAX.

Now I don’t have a choise. I put in my username and password, and I am subjected to a splash screen – something that I hate seeing with web applications. I think this is probably because I expect web applications to be fine tuned so that they can run efficiently in different browsers.

When the splashscreen disappears, I get an irritating voice saying “You have mail!”, and then I get todays news. What the f*** do I want the news for?! I’ve just logged into my webmail account to get my mail… grrr. Usually, this screen takes a while to load as it contacts an ad server to display an advert which must take up about an 8th of the screen – yet more time wasted.

Only then can I click on “inbox” and read my mail. However, this isn’t the end! When I click on a mail that I want to read, I am once again presented with a page loading splash screen – what a load of s***.

Sorry talktalk, but your webmail service is the pits.


  1. I absolutely agree, though you are lucky, for two days I haven’t even been able to access the email screen I just keep getting the error message that the page is unavaialble; well what f*****g use is that to me or anyone else. Try ringing them, well you can listen to sh*t music for half an hour and get nowhere? Absolute crap

    Comment by Steve — February 21, 2008 @ 4:09 pm

  2. Tell me about it! Been trying all day and still cannot read my bloody email. Every couple weeks there are problems! So bloody annoying!

    Comment by Robyn — September 18, 2008 @ 2:42 pm

  3. I have cancelled my talk talk, still getting mail from them saying thanks for your upgrade and cancellation will now on the 22.1. I have not been with them for a month now. Each time I call to find out what going on it cost me. So all I can say is good luck when you all come to cancel your broadband.

    Comment by keith — January 21, 2010 @ 8:33 am

  4. I agree, the new webmail service from Talk talk is utterly atrocious

    Comment by Bobby and meg — October 14, 2010 @ 3:29 pm

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