The taps on my bath are broken – I can’t switch between taps and shower at the moment, so this evening I made a trip to the Crawley branch of Sainsburys Homebase. Here is the conversation I had with the store assistant after choosing the taps that I wanted:
Me: Can you tell me if your bath taps work at mains pressure.
Shop Assistant: I’ll need to speak to someone to find out.
5 minutes later…
Shop Assistant: I’ve been told that different areas have different mains pressures, and that we wouldn’t be able to take the taps back if they leaked because of a high mains pressure.
Me: OK, can you tell what pressure these taps go up to ?
Shop Assistant: Mains pressure.
Me: Can I speak to a manager ?
Shop Assistant: No, he’s too busy.
I kid you not. You can’t make this stuff up, if I could, I would be working in comedy and not IT. Despite the comedic value, this level of customer service is pretty unaccepable I think, although sadly it’s all too common in the UK.
Homebase can kiss the £100+ that I was prepared to spend in their store this evening goodbye…