Having used talktalk’s new webmail application for a few weeks now, I can honestly say it gives a bad user experience.
Their old webmail application was very simple, straightforward and very fast. There was a choise of different interfaces you could choose from which where dependent on your choise of browser. I always choose the simple interface as it was easy to use and very fast, but there were options for slicker interfaces that used AJAX.
Now I don’t have a choise. I put in my username and password, and I am subjected to a splash screen – something that I hate seeing with web applications. I think this is probably because I expect web applications to be fine tuned so that they can run efficiently in different browsers.
When the splashscreen disappears, I get an irritating voice saying “You have mail!”, and then I get todays news. What the f*** do I want the news for?! I’ve just logged into my webmail account to get my mail… grrr. Usually, this screen takes a while to load as it contacts an ad server to display an advert which must take up about an 8th of the screen – yet more time wasted.
Only then can I click on “inbox” and read my mail. However, this isn’t the end! When I click on a mail that I want to read, I am once again presented with a page loading splash screen – what a load of s***.
Sorry talktalk, but your webmail service is the pits.
{ 3 comments… read them below or add one }
I absolutely agree, though you are lucky, for two days I haven’t even been able to access the email screen I just keep getting the error message that the page is unavaialble; well what f*****g use is that to me or anyone else. Try ringing them, well you can listen to sh*t music for half an hour and get nowhere? Absolute crap
Tell me about it! Been trying all day and still cannot read my bloody email. Every couple weeks there are problems! So bloody annoying!
I have cancelled my talk talk, still getting mail from them saying thanks for your upgrade and cancellation will now on the 22.1. I have not been with them for a month now. Each time I call to find out what going on it cost me. So all I can say is good luck when you all come to cancel your broadband.